Monday, August 26, 2024
Cisco Catalyst IE3400 Rugged Series
This product brief describes the features, specifications, and dimensions of the Cisco Catalyst IE3400 Rugged Series—ideal for manufacturing, energy, transportation, mining, smart cities, and oil and gas operations.
Harness the Power of Networking to Secure Industrial Operations
This white paper delves into the reasons for using a converged architecture in industrial networks, including how it delivers simplicity and cost savings.
View: Harness the Power of Networking to Secure Industrial Operations
Tuesday, August 20, 2024
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Monday, August 19, 2024
Cisco Industrial Switching Portfolio Overview
This video focuses on the ruggedness, performance, breadth, and depth of the Cisco product line of industrial switches.
Cisco Industrial Ethernet Switching Portfolio
This solution brief describes the benefits and the features of the extensive product line of Cisco switches for industrial IoT networking.
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Tuesday, August 13, 2024
Rethinking email signatures
In today's rapidly evolving digital landscape, IT teams continuously grapple with the challenge of managing company email signatures effectively. Microsoft's eBook, 'Rethinking Email Signatures with Exclaimer,' illuminates a more efficient and less labor-intensive approach to this often-overlooked task. Traditional email signature management methods are notoriously time-consuming and costly, but Exclaimer streamlines the process with a centralized management system.
This insightful eBook reveals how Exclaimer can address common IT challenges, such as inconsistent rendering across different devices and the tedious nature of manual updates. Key benefits include preventing signature stacking, ensuring complete and accurate contact details, and seamless integration with both cloud and on-premises environments.
With Exclaimer, marketing teams gain control over the design and messaging of signatures, promoting brand consistency and compliance, while IT teams can shift their focus to strategic initiatives, confident in the reliability of the signature management system. is here to guide you through the implementation process, helping you optimize your email signatures and maintain your company's professional image.
Forrester Names Cisco a Leader in OT Security
This blog announces that Cisco has been named a Leader by Forrester in their latest "Forrester Wave™: Operational Technology Security Solutions Q2 2024" report.
Plan chart
Monday, August 12, 2024
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Trivoshop Inc can help put the power of generative AI to work for your customer service team.
Industrial IoT: Your industrial network is not a commodity: it is strategic to your success
This article focuses on the need for a strategic approach to meet the requirements of an efficient and secure industrial IoT network, and how the Cisco IE portfolio meets internationally recognized standards for security for these systems.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
Monday, August 5, 2024
Achieving Sales Success with AI
You don't want to spend your valuable work time on trivial tasks and neither do your employees. According to a Microsoft survey, nearly 90 percent of workers with access to automation and AI-powered tools feel more fulfilled because they can spend time on work that truly matters. AI can not only automate tasks but do research, draft presentations and emails, and help your salespeople identify the best prospects.
View this infographic to find out how much AI can help your people spend more time selling and less on administrative tasks.
Security for the Utility Grid
This infographic illustrates how global utilities are designing and building resilience in the modern grid deployments with Cisco Grid Security Solutions.
Hybrid Cloud Industrial DMZ
This white paper explains the importance and benefits of developing a hybrid cloud approach to the iDMZ.
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