Monday, September 30, 2024
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs.
Reach out to to begin reimagining your customer service operations.
Tuesday, September 24, 2024
3D Tour: Lenovo ThinkSystem ST650 V2
This 3D animated tour lets the user choose from several different views of the Lenovo ThinkSystem ST650 V2 in which the inside architecture and outside connections/ports can be clearly seen.
How to leverage Cisco Security Cloud today
This blog focuses on the Cisco Security Cloud and how customers can benefit from this solution.
Monday, September 23, 2024
ST650 V2 Tower Product Guide
This guide provides comprehensive information on the Lenovo ThinkSystem ST650 V2 Tower Server, including key features, comparisons with other Lenovo servers, components, connections, specifications, and more.
Sandvik Coromant delivers ultimate customer service with Dynamics 365
Sandvik Coromant's journey with Dynamics 365 started in 2016, when it piloted Dynamics 365 Sales in the United States. As its customer base expanded and diversified, the Sandvik team realized that to access the required deep knowledge of customer history they could no longer rely on multiple applications to manage daily business functions. Read Sandvik's story to learn why Sanika Bhagwat: Customer Interactions Process & Technology Manager said, "Dynamics 365 Customer Service is the thread that weaves [together] seamless experiences...enabling automation and AI possibilities for business growth and ultimate customer satisfaction." Ready to help your customers become more productive, profitable and energy efficient? can help you get started with Dynamics 365 Customer Service.
Cisco Hypershield: Reimagining security at AI-scale
This video introduces the new Cisco Hypershield, a security product designed to meet the demands of AI-scale clouds and data centers.
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Tuesday, September 17, 2024
Edge @ Sea - Sustainable Fishing with Grupo PINSA and Lenovo
This video features the benefits of Lenovo's edge computing in challenging maritime conditions, including the significant efficiency and sustainability gains for Grupo Pinsa.
Monday, September 16, 2024
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Cisco XDR at a Glance
This at-a-glance solution brief focuses on the Cisco AI Assistant in XDR, which simplifies security operations to identify more threats and remediate them faster and more efficiently.
Lenovo ThinkSystem Servers Continue to Lead the Industry in Performance and Customer Value
In this eGuide, you'll get an in-depth look at the benchmarks that Lenovo ThinkSystem servers meet—a total of 537 world records to date. If you'd like to learn more and configure a server for your organization, feel free to contact us today.
View: Lenovo ThinkSystem Servers Continue to Lead the Industry in Performance and Customer Value
Cisco AI for Security Overview
This video overviews the new Cisco XDR with AI assistant that helps security teams by discovering policy details and recommending rules for enhanced detection and remediation of cyberthreats.
Monday, September 9, 2024
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
Cisco AI Readiness Assessment—How do you compare?
This website provides an assessment of your AI readiness by measuring levels within several pillars critical to AI application deployment, including strategy, infrastructure, data, governance, and more.
Monday, September 2, 2024
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Cisco Cyber Vision in IoT Operations Dashboard Demo
This video demonstrates how the Cisco Cyber Vision in IT operations dashboard provides visibility into industrial assets connected to remote and distributed sites.
Cisco XDR and Cyber Vision Working Together
This solution brief provides details on Cisco® XDR and Cisco Cyber Vision, which together investigate and stop threats across both IT and industrial networks.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Subscribe to:
Posts (Atom)