Tuesday, November 26, 2024
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Lenovo and AMD EPYC™ Solutions Infographic
This infographic focuses on the Lenovo ThinkSystem™ and ThinkAgile™ servers, powered by AMD EPYC™ processors, and how they meet the requirements of modern data center workloads.
Monday, November 25, 2024
Cisco Firewall Innovations: EVE, AI Assistant, Multi-Instance, and New Management
This video provides details on the Cisco network security solutions, including the Cisco AI Assistant for Firewall.
Lenovo and AMD Smarter Ways to Modernize IT Infographic
This infographic outlines 5 critical business problems and how Lenovo servers with AMD EPYC™ servers addresses them to remove any barriers to modernization.
View: Lenovo and AMD Smarter Ways to Modernize IT Infographic
Give Your Firewall Admins Superpowers with the Cisco AI Assistant for Security
The blog features the AI Assistant for Firewall, detailing its security features and showing how it can simplify firewall management for both seasoned admins and novice users by leveraging NLP and ML.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Tuesday, November 19, 2024
What is Mobile Device Management?
In today's fast-paced digital world, keeping track of a diverse device fleet can be challenging. Esper's Mobile Device Management (MDM) solution provides everything needed to manage, secure, and optimize your devices, from initial setup to ongoing monitoring. Download this sales presentation for more details on how Esper's MDM is built to support all your device needs with remote control, app management and enhanced security features.
Premier Support Plus | Red Couch Conversations
This engaging video features a conversation between the product managers of the Lenovo Premier Support Plus services, a new offering that provides maximum IT support for employees.
Lenovo Premier Support Plus Services
This eBrochure outlines the value and specific features of Lenovo Premier Support Plus Services, a comprehensive IT support services offering.
Monday, November 18, 2024
Accelerate Innovation in Healthcare with Modern Device Fleets
For healthcare providers, ensuring that patient-facing devices remain operational is essential. Esper's platform offers a reliable and streamlined approach to managing and updating mission-critical healthcare devices, from in-room tablets to patient monitoring systems. With Esper, healthcare organizations can navigate strict compliance standards, automate device updates and ensure devices are secure, operational and effective. Download this overviewto see how Esper supports seamless, secure device operations in healthcare environments, making technology a powerful partner in patient care.
View: Accelerate Innovation in Healthcare with Modern Device Fleets
Tweelin App for Microsoft Teams
Workplace communication can often be an overlooked annoyance that will slow down your team's productivity significantly. This video shows how Tweelin leverages AI to make real-time conversations simple and effective, eliminating the need for excessive meeting coordination. Watch the video to see how Tweelin can streamline communication and enhance productivity. Contact to learn more about integrating Tweelin into your workspace.
Tuesday, November 12, 2024
Lenovo DE Series Storage for Video Surveillance
With Lenovo DE Series storage solutions, you can reap the advantages of simple sizing, reliability at scale, and more—perfect for a video surveillance environment. Read this solution brief to learn more.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Monday, November 11, 2024
Cisco Secure Access - Modern Zero Trust Access
This video showcases the cloud-delivered Cisco Secure Access solution, which delivers modern Zero Trust protection with improved security for private apps through advanced access control.
DE Series for Video Surveillance Best Practices Guide
The Lenovo DE Series is a reliable, affordable storage solution that is ideal for video surveillance. Check out this best practices guide for practical considerations that will help you choose the right storage solution.
Zero Trust Access by Cisco
This solution brief highlights the Zero Trust Access by Cisco, which employs an identity-first approach to SSE and secures all users, locations, applications, and devices.
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Tuesday, November 5, 2024
ThinkPad P1 Gen 7 - Lenovo's First AI-Ready Mobile Workstation
The Lenovo ThinkPad P1 is an AI-ready mobile workstation with on-the-go flexibility to work from any where, any time.
Baldwin Wallace University Modernizes Network Infrastructure
This customer story describes how Baldwin Wallace University deployed Cisco networking solutions, including the Cisco Catalyst Center, to modernize their network infrastructure to support growing student and campus wireless needs.
Monday, November 4, 2024
Lenovo Unveils Its New AI-Ready ThinkPad P1 Gen 7 Mobile Workstation - Lenovo StoryHub
This article introduces the AI-ready ThinkPad P1 Gen 7 and describes its exceptional high performance with Intel processors, NPU, and NVIDIA RTX™ GPUs.
Cisco Catalyst Center Overview Demo
This demo showcases the automation capabilities of the Cisco Catalyst Center solution and demonstrates its ability to simplify network management and deliver a smarter, safer environment.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Trivoshop Inc can help put the power of generative AI to work for your customer service team.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
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