Harness the Power of Networking to Secure Industrial Operations

This white paper delves into the reasons for using a converged architecture in industrial networks, including how it delivers simplicity and cost savings.

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Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.

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Cisco Industrial Switching Portfolio Overview

This video focuses on the ruggedness, performance, breadth, and depth of the Cisco product line of industrial switches.

Cisco Industrial Ethernet Switching Portfolio

This solution brief describes the benefits and the features of the extensive product line of Cisco switches for industrial IoT networking.

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How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.

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Rethinking email signatures

In today's rapidly evolving digital landscape, IT teams continuously grapple with the challenge of managing company email signatures effectively. Microsoft's eBook, 'Rethinking Email Signatures with Exclaimer,' illuminates a more efficient and less labor-intensive approach to this often-overlooked task. Traditional email signature management methods are notoriously time-consuming and costly, but Exclaimer streamlines the process with a centralized management system. This insightful eBook reveals how Exclaimer can address common IT challenges, such as inconsistent rendering across different devices and the tedious nature of manual updates. Key benefits include preventing signature stacking, ensuring complete and accurate contact details, and seamless integration with both cloud and on-premises environments. With Exclaimer, marketing teams gain control over the design and messaging of signatures, promoting brand consistency and compliance, while IT teams can shift their focus to strategic initiatives, confident in the reliability of the signature management system. is here to guide you through the implementation process, helping you optimize your email signatures and maintain your company's professional image.

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Forrester Names Cisco a Leader in OT Security

This blog announces that Cisco has been named a Leader by Forrester in their latest "Forrester Wave™: Operational Technology Security Solutions Q2 2024" report.

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